Returns & Exchange Policy
At Bri So Chic Jewelry, we want every order to arrive beautifully presented and in the condition you expect. Please review this policy carefully before completing your purchase.
Our First Touch Promise
Every piece sold as new is prepared for you new and unworn.
Our First Touch Promise reflects our commitment to maintaining the quality, presentation, and condition of Bri So Chic Jewelry pieces.
Final Sale Policy
All jewelry sales are final.
This final-sale policy applies to change-of-mind and customer-preference returns. It does not limit any rights or remedies available under applicable law for damaged, defective, or incorrectly fulfilled orders.
Because of the personal nature of jewelry and our commitment to maintaining the condition of the pieces we sell, Bri So Chic Jewelry does not accept returns or exchanges for:
- Change of mind
- Style or color preference
- Incorrect size selection
- Ordering the wrong item or variation
- Preference regarding fit after the correct item and size ordered has been delivered
- Normal wear or gradual changes to a jewelry finish
Please review product descriptions, measurements, materials, photographs, and our Sizing Guide carefully before placing your order.
If you are uncertain about sizing, materials, or a particular piece, please contact us before ordering. We are happy to help.
Ring Sizing
Customers are responsible for selecting the appropriate ring size before completing an order.
Our Signature Clover Rings, Grand Heart Bands, and Mini Heart Bands are statement designs and may feel different from traditional thin rings.
Please review our Sizing Guide and measure the intended finger before ordering.
Incorrect ring size selection does not qualify for a return or exchange.
If you fall between sizes or are unsure which size to choose, please contact us before purchasing.
Damaged, Defective, or Incorrect Items
We carefully inspect and prepare each order before shipment. If something is not right when your package arrives, please contact us.
If you receive an item that is:
- Damaged upon arrival
- Defective
- Different from the item you ordered
- Missing an item from your order
Please email support@brisochicjewelry.com as soon as possible, preferably within 48 hours of carrier-confirmed delivery.
Please include:
- Your order number
- Clear photographs of the item
- Clear photographs of the original packaging
- Photographs showing the damage or issue, when applicable
- A brief description of the problem
Please keep the item and all original packaging while your request is being reviewed.
Review & Resolution
Submitting a request does not automatically guarantee a replacement, store credit, or other resolution.
Once the information has been reviewed and the issue is confirmed, Bri So Chic Jewelry will determine the appropriate resolution based on the circumstances and product availability.
An approved resolution may include:
- Replacement of the affected item
- Replacement with the correct item
- Store credit
- Another appropriate resolution when necessary
If an identical replacement is unavailable, we will discuss the available options with you.
All resolutions will be handled in accordance with applicable consumer protection laws. Where a refund or another remedy is legally required, Bri So Chic Jewelry will provide that remedy.
48-Hour Reporting Period
We ask customers to report damage, defects, missing items, or incorrect merchandise within 48 hours of carrier-confirmed delivery so we can investigate promptly.
Requests received after this period will be reviewed based on the circumstances and available evidence. This reporting period does not limit any rights or remedies provided by applicable law.
Items That Have Been Worn or Used
Items showing signs of wear, use, alteration, damage after delivery, improper handling, or improper care do not qualify as damaged-on-arrival merchandise.
For hygiene and quality purposes, merchandise should not be worn while a damage, defect, or incorrect-item claim is under review, except as reasonably necessary to identify an issue with the product.
Normal Wear & Jewelry Care
Jewelry naturally experiences wear over time.
The following are generally considered normal wear rather than a manufacturing or shipping defect:
- Scratches from regular use
- Tarnishing
- Gradual fading or wear of plated finishes
- Changes caused by moisture, sweat, chemicals, cosmetics, perfumes, lotions, or cleaning products
- Damage caused by impact, bending, pulling, improper storage, or improper cleaning
Please review our Jewelry Care Guide for recommendations designed to help preserve your jewelry.
Order Changes & Cancellations
We begin processing orders quickly, so changes or cancellations cannot be guaranteed once an order has been placed.
If you need to request a change or cancellation, contact us as soon as possible at support@brisochicjewelry.com.
If your order has not entered processing or shipped, we will do our best to accommodate your request.
Once an order has entered processing or has shipped, changes or cancellations may no longer be possible.
Shipping Address Errors
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an address error after placing your order, please contact us immediately.
We will do our best to help before shipment, but address changes cannot be guaranteed once an order has entered processing or has shipped.
Delivered Packages
If tracking shows that your package has been delivered but you cannot locate it, please check:
- Around the delivery location
- With members of your household
- With neighbors who may have accepted the package
- With the shipping carrier
Bri So Chic Jewelry cannot control a shipment after the carrier has completed delivery, but you may contact us if additional assistance is needed.
Need Assistance?
Have a question about a product, sizing, materials, or this policy? Please contact us before ordering.
Email: support@brisochicjewelry.com
Response Time: 24–48 business hours
Bri So Chic Jewelry
Beautifully yours from the very first touch.